Phase 1: Research and Discovery
Understanding User Needs:
Primary Users:
Senior Leaders: Require simplified, hands-on experiences with technology.
IBS Mentors: Need tools to schedule sessions, track progress, and share resources.
Secondary Stakeholders: HR teams and program coordinators for tracking participation and outcomes.
Pain Points:
Senior leaders often lack time and technical expertise to explore new tools.
Mentors may struggle with structuring sessions or tracking their mentees’ progress.
Goal-Driven Research:
Conducted interviews and surveys with both senior leaders and IBS talent to understand expectations.
Mapped scenarios where No-code/Low-code platforms can directly impact leadership decision-making.
Personas and User Journeys:
Leader Persona: Wants an easy-to-use platform to book sessions, learn at their own pace, and track progress.
Mentor Persona: Needs tools to manage sessions, share learning materials, and monitor impact.
Created journey maps for tasks such as scheduling sessions, tracking learning progress, and reporting outcomes.
Phase 2: UX Design
Information Architecture:
Core Modules:
Dashboard: Overview of session schedules, progress, and recommended topics.
Session Management: Tools to schedule, reschedule, and conduct mentoring sessions.
Resource Library: Repository for learning materials, tutorials, and recorded sessions.
Feedback and Analytics: Capture feedback from mentors and mentees; provide insights into participation rates and learning outcomes.
Wireframing:
Designed low-fidelity wireframes to outline user flows for key tasks:
Senior leaders: Book a mentoring session, view topic recommendations, and access resources.
IBS mentors: Create session schedules, assign learning materials, and track mentee progress.
Example Features:
One-click session scheduling for time-constrained leaders.
Dynamic topic recommendations based on the mentee’s learning preferences.
Progress visualization using charts and graphs.
Prototype Testing:
Conducted usability tests with a focus group to validate workflows.
Iterated based on feedback, emphasizing ease of navigation and clear call-to-action buttons.
Phase 3: UI Design
Visual Identity:
Designed the UI to reflect collaboration and innovation:
Color Palette: Other than the brand colours, used blues and greens to convey trust and growth, paired with accents for energy and engagement in the pdf reports.
Typography: Modern sans-serif fonts for clarity and professionalism.
Icons: Clear, intuitive icons for actions like scheduling, feedback, and resource sharing.
Design Elements:
Dashboard:
At-a-glance view of scheduled sessions, completion rates, and suggested topics.
Personalized reminders for upcoming mentoring sessions.
Session Management:
Calendar integration to manage availability seamlessly.
Ability to reschedule or cancel sessions with minimal friction.
Resource Library:
Categorized learning materials with search and filter options.
Highlighted top-rated or most-used resources for leaders.
Feedback Module:
Quick feedback forms post-session.
Analytics to show skill improvement over time.
Accessibility:
Designed for mobile and desktop, ensuring leaders can participate from anywhere.
Inclusive design principles, including high contrast and large tap targets.
Phase 4: Development Handoff
Handoff to Development:
Delivered annotated designs and style guides to the development team.
Ensured design consistency through a shared component library for seamless implementation.
Agile Collaboration:
Worked closely with the development team in sprints, providing clarifications and refining features in real time.
Integration with Existing Systems:
Ensured compatibility with organizational tools like Outlook for session scheduling.
Integrated feedback and analytics into enterprise dashboards for leadership reporting.
Phase 5: Testing and Iteration
Pilot Launch:
Tested the application with a small cohort of senior leaders and IBS mentors.
Monitored user behavior and gathered feedback for improvements.
Iterative Improvements:
Enhanced onboarding flows for first-time users.
Added gamification elements, such as badges for completed sessions, to increase engagement.
Phase 6: Launch and Post-Launch Enhancements
Training and Advocacy:
Organized workshops and webinars to onboard users and explain the application’s benefits.
Shared success stories from early adopters to drive engagement.
Continuous Monitoring:
Used analytics to identify underutilized features and refine them.
Gathered regular feedback to add new capabilities, such as AI-driven topic suggestions and session summaries.
Long-Term Impact:
Enabled senior leaders to gain practical skills in No-code/Low-code platforms, empowering them to drive digital transformation.
Strengthened relationships between IBS talent and leadership, creating a culture of shared learning and innovation.
Strategic Threads By Saachi Sharma
Crafting unique experiences through thoughtful design solutions.
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