Phase 1: Research and Discovery

  1. Understanding User Needs:

    • Primary Users:

      • Senior Leaders: Require simplified, hands-on experiences with technology.

      • IBS Mentors: Need tools to schedule sessions, track progress, and share resources.

    • Secondary Stakeholders: HR teams and program coordinators for tracking participation and outcomes.

    • Pain Points:

      • Senior leaders often lack time and technical expertise to explore new tools.

      • Mentors may struggle with structuring sessions or tracking their mentees’ progress.

  2. Goal-Driven Research:

    • Conducted interviews and surveys with both senior leaders and IBS talent to understand expectations.

    • Mapped scenarios where No-code/Low-code platforms can directly impact leadership decision-making.

  3. Personas and User Journeys:

    • Leader Persona: Wants an easy-to-use platform to book sessions, learn at their own pace, and track progress.

    • Mentor Persona: Needs tools to manage sessions, share learning materials, and monitor impact.

    • Created journey maps for tasks such as scheduling sessions, tracking learning progress, and reporting outcomes.

Phase 2: UX Design

  • Information Architecture:

    • Core Modules:

      • Dashboard: Overview of session schedules, progress, and recommended topics.

      • Session Management: Tools to schedule, reschedule, and conduct mentoring sessions.

      • Resource Library: Repository for learning materials, tutorials, and recorded sessions.

      • Feedback and Analytics: Capture feedback from mentors and mentees; provide insights into participation rates and learning outcomes.

  • Wireframing:

    • Designed low-fidelity wireframes to outline user flows for key tasks:

      • Senior leaders: Book a mentoring session, view topic recommendations, and access resources.

      • IBS mentors: Create session schedules, assign learning materials, and track mentee progress.

    • Example Features:

      • One-click session scheduling for time-constrained leaders.

      • Dynamic topic recommendations based on the mentee’s learning preferences.

      • Progress visualization using charts and graphs.

  • Prototype Testing:

    • Conducted usability tests with a focus group to validate workflows.

    • Iterated based on feedback, emphasizing ease of navigation and clear call-to-action buttons.

Phase 3: UI Design

  1. Visual Identity:

    • Designed the UI to reflect collaboration and innovation:

      • Color Palette: Other than the brand colours, used blues and greens to convey trust and growth, paired with accents for energy and engagement in the pdf reports.

      • Typography: Modern sans-serif fonts for clarity and professionalism.

      • Icons: Clear, intuitive icons for actions like scheduling, feedback, and resource sharing.

  2. Design Elements:

    • Dashboard:

      • At-a-glance view of scheduled sessions, completion rates, and suggested topics.

      • Personalized reminders for upcoming mentoring sessions.

    • Session Management:

      • Calendar integration to manage availability seamlessly.

      • Ability to reschedule or cancel sessions with minimal friction.

    • Resource Library:

      • Categorized learning materials with search and filter options.

      • Highlighted top-rated or most-used resources for leaders.

    • Feedback Module:

      • Quick feedback forms post-session.

      • Analytics to show skill improvement over time.

  3. Accessibility:

    • Designed for mobile and desktop, ensuring leaders can participate from anywhere.

    • Inclusive design principles, including high contrast and large tap targets.

Phase 4: Development Handoff

  • Handoff to Development:

    • Delivered annotated designs and style guides to the development team.

    • Ensured design consistency through a shared component library for seamless implementation.

  • Agile Collaboration:

    • Worked closely with the development team in sprints, providing clarifications and refining features in real time.

  • Integration with Existing Systems:

    • Ensured compatibility with organizational tools like Outlook for session scheduling.

    • Integrated feedback and analytics into enterprise dashboards for leadership reporting.

Phase 5: Testing and Iteration

  • Pilot Launch:

    • Tested the application with a small cohort of senior leaders and IBS mentors.

    • Monitored user behavior and gathered feedback for improvements.

  • Iterative Improvements:

    • Enhanced onboarding flows for first-time users.

    • Added gamification elements, such as badges for completed sessions, to increase engagement.

Phase 6: Launch and Post-Launch Enhancements

  1. Training and Advocacy:

    • Organized workshops and webinars to onboard users and explain the application’s benefits.

    • Shared success stories from early adopters to drive engagement.

  2. Continuous Monitoring:

    • Used analytics to identify underutilized features and refine them.

    • Gathered regular feedback to add new capabilities, such as AI-driven topic suggestions and session summaries.

  3. Long-Term Impact:

    • Enabled senior leaders to gain practical skills in No-code/Low-code platforms, empowering them to drive digital transformation.

    • Strengthened relationships between IBS talent and leadership, creating a culture of shared learning and innovation.